Boards Warranty Your warranty begins on the day your package is delivered to you. Our skateboards come with a 180-day limited warranty, ensuring peace of mind and quality assurance.
Warranty Exclusions
- The following items are not covered due to their nature of wear and tear: bearings, belts, tubes, tires, bushings, grip tape, and wheels.
*Please note that providing pictures or a test video is essential for us to arrange an accessory replacement under warranty.
Components Warranty For separate component orders, we offer a 90-day warranty that covers any manufacturing defects, starting from the day the package is delivered to customers.Warranty Exclusions
Refund Policy
- We provide refunds for orders that have not been shipped, processed within 7 to 15 business days. A 6% fee, charged by our refund platform, applies to non-pre-order items.- We cannot process refunds if tracking information shows "Delivered."
Return Policy
- Packages shipped from China or shipped to islands are non-returnable once dispatched; You will be responsible for both outbound and return shipping fees . For Continental USA, a single shipping fee of EVO MK-1 typically ranges from $60 to $120, meaning round-trip costs can total $120 to $240 , depending on your location. Additionally, the payment platform charges a 6% refund processing fee, so your final refund amount will be calculated as: Refund = (Amount Paid × 0.94) - Outbound Shipping(US$60~US$120) - Return Shipping(US$60~US$120). minimum depreciation and restocking fee of 30% will apply to used products returned. The exact fee will be determined based on the product's condition.*Please do not refuse any packages. Any additional costs resulting from refusal or incorrect address will be fully borne by you. If a refusal leads to a lost package, you will be fully responsible for the loss.
Order Cancellation
Cancel unshipped orders from our factory, subject to a 6% fee charged by refund platform.
After-Sales Service Support
For any after-sales service inquiries, please email us at support@linnpower.com . To expedite the resolution process, please provide the following:
Your order email address
The unique skateboard identification code
A detailed description of the issue
Clear photos or videos (if necessary) that clearly show the failure
We are committed to resolving your issues promptly. Your detailed cooperation helps us assist you better.
*Please be advised: By default, after-sales parts are selected for general shipping, which typically takes 7-15 business days. For destinations outside the mainland, such as Hawaii, shipping may take a longer time. If you wish to receive your items sooner, you can pay the difference for express shipping starting at $30 (based on weight for a real-time amount), and it generally arrives within 3-7 business days. The destination customs will collect duties directly from you.
*We sincerely apologize, but at this stage, customers will be responsible for the shipping costs of replacement parts to regions that are not eligible for free shipping.
