Warranty Policy
Boards Warranty
Your warranty begins on the day your package is delivered to you. Our skateboards come with a 180-day limited warranty, ensuring peace of mind and quality assurance.
Warranty Exclusions
- The following items are not covered due to their nature of wear and tear: bearings, belts, tubes, tires, bushings, grip tape, and wheels.
- Abuse, misuse, negligence, or accidents such as riding in wet conditions or dropping the skateboard are not covered. Our skateboards have an IPX5 water resistance rating, meaning they are splash and dust resistant under normal conditions.
- Damages due to unauthorized modifications, repairs, or failure to follow user manual instructions are not covered. The warranty is void if the product has been altered or poorly maintained.
- Free products or gifts, as well as your product was purchased from another person or an unauthorized dealer, are not covered under this warranty.
Components Warranty
We offer a 90-day warranty that covers any manufacturing defects, starting from the day the package is delivered to customers.
All components, such as an extra remote or battery, can be purchased separately in our shop. If you do not see the part listed, please contact hello@linnpower.com.
Warranty Exclusions
- The warranty excludes perishable items, including bearings, belts, tubes, tires, bushings, grip tape, and wheels.(Except just delivered within 7 days);
- The warranty excludes damage caused by misuse, such as damage from abuse, modifications, unauthorized repairs, failure to follow the instructions in the user manual, negligence (including prolonged use of the battery at high power without timely charging), or any other damage resulting from misuse;
- Free products aren't covered by warranty;
If the problem should still persists after our diagnosis, we will continue to help you finding the correct replacement part until the problem is solved.
We reply to all questions within 24 hours during working days. If a question is sent during the weekend, please expect out response after the next working day. Replacement parts will be sent 2-3 business days after your request has been submitted. The shipping takes 3-15 business days.
Water damage, wheel wear, belts wear and any artificial damage is NOT covered under the warranty. Always charge the board with the original charger. Otherwise the battery might be damaged or even catch fire. This damage is NOT covered under the warranty.
After-Sales Service Support
For any after-sales service inquiries, please email us at support@linnpower.com. To expedite the resolution process, please provide the following:
- Your order email address
- The unique skateboard identification code
- A detailed description of the issue
- Clear photos or videos (if necessary) that clearly show the failure
We are committed to resolving your issues promptly. Your detailed cooperation helps us assist you better.
Refund & Return Policy
Refund Policy
- We provide refunds for orders that have not been shipped, processed within 7 to 15 business days. A 6% fee, charged by our refund platform, applies to non-pre-order items.
- Once dispatched, we cannot refund orders as we're unable to intercept shipments handed over to logistics companies.
- We cannot process refunds if tracking information shows "Delivered."
- For lost orders during transit or customs, we offer a refund or complimentary replacement after notifying you.
Return Policy
- Packages shipped from China or shipped to islands are non-returnable once dispatched;
- However, if your product is shipped from one of our local partner warehouses and remains unopened, you may contact us after receipt. You will be responsible for both outbound and return shipping fees. For Continental USA, a single shipping fee typically ranges from $60 to $120, meaning round-trip costs can total $120 to $240, depending on your location. Additionally, the payment platform charges a 6% refund processing fee, so your final refund amount will be calculated as:
Refund = (Amount Paid × 0.94) - Outbound Shipping(US$60~US$120) - Return Shipping(US$60~US$120).
*Please do not refuse any packages. Any additional costs resulting from refusal or incorrect address will be fully borne by you. If a refusal leads to a lost package, you will be fully responsible for the loss.
Order Cancellation
Cancel unshipped orders from our factory, subject to a 6% fee charged by refund platform.