Boards Warranty
Your warranty begins on the day your package is delivered to you. Our skateboards come with a 180-day limited warranty, ensuring peace of mind and quality assurance.
Warranty Exclusions
- The following items are not covered due to their nature of wear and tear: bearings, belts, tubes, tires, bushings, grip tape, and wheels.
- Abuse, misuse, negligence, or accidents such as riding in wet conditions or dropping the skateboard and stolen are not covered. Our skateboards have some water resistance ability, meaning they are splash and dust resistant under normal conditions. However, as with other brands, any water damage for any reason and damp, sandy, corrosive, or excessively dusty conditions is not covered under warranty.
- Damages due to unauthorized modifications, repairs, or failure to follow user manual instructions are not covered. The warranty is void if the product has been altered or poorly maintained.
- The warranty does not cover products used for commercial purposes or with unusually high usage frequency.
- Any use of the product in violation of applicable laws or regulations voids the warranty.
- Free products or gifts, as well as your product was purchased from another person or an unauthorized dealer, are not covered under this warranty.
- Warranty applies to the original owner only. Boards that have been sold or transferred to a new owner are no longer eligible for warranty coverage. We still provide support, but the new owner will need to cover the cost of parts, shipping, and any related fees.
Components Warranty
For separate component orders, we offer a 90-day warranty that covers any manufacturing defects, starting from the day the package is delivered to customers.
All components, such as an extra remote or battery, can be purchased separately in our shop. If you do not see the part listed, please contact hello@linnpower.com.
Warranty Exclusions
- The warranty excludes perishable items, including bearings, belts, tubes, tires, bushings, grip tape, and wheels. (Except just delivered within 7 days);
- The warranty excludes damage caused by misuse, such as damage from abuse, modifications, unauthorized repairs, failure to follow the instructions in the user manual, negligence (including prolonged use of the battery at high power without timely charging), or any other damage resulting from misuse;
- Free products aren't covered by warranty;
- Warranty applies to the original owner only.
Price Policy
Policy Overview: Prices for our products are subject to change without notice.Eligibility: If you purchase a product and within 7 days the same product with identical specifications is listed at a lower price in our official store, you may be eligible for a price adjustment.
Adjustment Method: Eligible customers will receive a coupon code for the difference in price.
Exclusions:
- Please understand that due to certain affiliate and partnership considerations, price differences within 3% of the paid amount are not eligible for adjustment.
- Clearance items, limited-time promotions, bundles, or third-party listings are excluded.
- Since Linnpower Boards use premium components and craftsmanship, yet are priced well below similar boards, our shipping fees are usually listed separately. Shipping costs can fluctuate due to market conditions, so if the price difference comes from shipping, it is not covered under our price protection policy.
- Price adjustments are only valid for purchases made through our official store.
Claim Process: To request a price adjustment, contact us at hello@linnpower.com within 7 days of purchase with your order details.
Other Terms: Linnpower reserves the right to modify or cancel this policy at any time.
Additional Notes
- Customers are responsible for any shipping fees when returning items for warranty or replacement.
- Because of the high cost of international shipping and import fees, we do not accept returns for dispatched boards.
- The warranty applies only to individual defective components, not the replacement of the entire board.
After-Sales Service Support
For any after-sales service inquiries, please email us at support@linnpower.com. To expedite the resolution process, please provide the following:
- Your order email address
- The unique skateboard identification code
- A detailed description of the issue (mandatory).
- Clear photos or videos that clearly demonstrate the problem (mandatory).
We are committed to resolving your issues promptly. Your detailed cooperation helps us assist you better. We provide after-sales support regardless of whether you are the original owner. However, if you are not the original purchaser (i.e., the order email & the contact email is different), you will need to purchase any replacement parts yourself.
Limitation of Liability
To the fullest extent permitted by applicable law, the company’s entire liability for any claim arising from contract, tort, or any other legal theory shall not exceed the original purchase price of the product. The company shall not be responsible for any indirect, incidental, or consequential damages of any kind.